Introduction

Each support plan may be tailored to the needs of the customer. However, the activities outlined here would likely be required at some point in the life of all small to mid sized business systems.

• Systems Administration.

• System Auditing.

• System component installation and/or removal.

• System Configuration Updates and Monitoring.

• Email Management.

• Security Monitoring, Management and Configuration..

• Password Management.

• System Documentation.

• Backup System Maintenance.

• Operating Training.

• Software Upgrades.

• Software Bug Fixes.

• Application System Software Upgrades.