Objective

The support objective is to maximize the benefits of your system to your organization. This means keeping your systems running smoothly as well as upgrading them as your business requirements change.

Emergency Support

PALDOM is available to provide emergency support for systems which it has developed and which it regularly supports. Quality emergency service requires detailed knowledge of the systems in order to solve problems quickly and correctly.

Planned, Proactive Support

Regular, planned, proactive support activities can detect and solve minor problems before they are left alone to become major problems. Support activities that may be performed on a regular basis are outlined in general terms in the right column.

Hourly Support

Hourly support can be scheduled as needed or on a regular basis according to your needs. Hourly rates are shown on the rates page.

Support Plans

It is recommended that a support plan be developed so that PALDOM becomes a regular participant in supporting your system. The Support Activities, Fees, Plan and Agreement pages provide details on an example of a successful support program. These pages outline the benefits, services, costs and terms of a support plan.

Since individual system requirements may require different levels of service, we will tailor a plan to meet your operational and budgetary requirements.

Customer Support Personnel

It is ideal if one or several customer staff members can be trained to perform frequently recurring systems administration tasks.

However, many tasks require technical skills and experience that you in-house staff may not have. Tasks that are performed infrequently are also often difficult for in-house, because of the difficulty in retaining their training.